A recent survey has revealed that patients are concerned about the use of AI tools by doctors’ offices and other healthcare providers, and the vast majority of patients believe that they should be informed if their healthcare provider is using AI tools in connection with their healthcare. The survey also indicates that more than half of patients are unaware whether AI is currently being used in relation to their healthcare.
The survey was conducted on almost 5,000 U. S. adults in late June 2026 by the Pew Research Center.
The survey revealed that 72% of patients believe it is extremely important or very important for their healthcare providers to disclose whether they are using AI tools in connection with healthcare, with 16% of respondents believing that it is somewhat important. Only 7% of respondents said they are not too bothered or not at all bothered about being informed about the use of AI.
Concern varied across different uses of AI, with the greatest concern expressed about AI being used to make diagnostic decisions (81%), analyze medical scans (81%), explain medical test results (80%), and take notes during a medical appointment (72%). More than half of patients believe that they should be informed about behind-the-scenes administrative services such as getting prescription refills (64%) and scheduling medical appointments (56%), although the latter had the largest percentage of patients who do not feel that disclosure is needed (33%).
Across all areas of questioning, 9% or 10% of patients were not sure if they should be informed, potentially indicating they are unaware of any risks involved. While most patients believe that they should be informed about the use of AI in healthcare, almost half of all surveyed patients (46%) said they were unaware whether their doctor’s office and other healthcare providers were using AI solutions, with only 16% of patients saying a doctor has actually told them that AI was used in their care.
Adoption of AI in healthcare has grown considerably, with ONC’s figures showing that 71% of hospitals were using AI tools in 2024, up from 66% in 2023. Despite the high level of AI adoption, 33% of respondents believe their healthcare providers are not using AI tools, which suggests a lack of transparency. Get The FREE HIPAA Compliance Checklist Immediate Delivery of Checklist Link To Your Email Address Please enable JavaScript in your browser to complete this form.
Business Email * Name * First Last Number * Company Name * Get Free Checklist Please Enter Correct Email Address Your Privacy Respected HIPAA Journal Privacy Policy While patients want to be informed and have a say in how AI is used in healthcare, many Americans do not believe they have control over how AI is used. The survey revealed that more than half of respondents (53%) believe they either have no say or not much say in the use of AI in healthcare, with 16% believing they have some say.
63% of respondents to the survey would like more say in how AI is used, and only 21% of respondents said they are comfortable with how much say they currently have. As AI adoption grows, it is important for healthcare providers to explain to patients how the tools are used and to obtain patient consent in order to maintain trust. It is also important for the tools, including transcription tools and chatbots, to be continuously evaluated to ensure they are fit for purpose and are generating accurate results.
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Originally published at hipaajournal.com
